DATA PROTECTION AND COOKIES

DATA PROTECTION

Generally

Retailbros AB 559232-2019, respects and protects your personal privacy and always strives to protect your personal information in the best way. We process your personal data in accordance with the Data Protection Regulation (GDPR), EU 2016/679, and applicable national laws.

In this privacy policy, we inform you about how we handle your personal information in connection with you using our website, registering an account via our website, purchasing our products or services, or when you are otherwise in contact with us. This policy also contains information about your rights regarding the handling of your personal data in accordance with the Data Protection Regulation (GDPR).

Stay up to date on any changes to this Privacy Policy by visiting our website.

Personal data and processing of personal data

Personal information is any kind of information that can be directly or indirectly attributed to a natural person who is alive. Examples of this are name, social security number, IP address and purchase history.

All forms of personal data processing are personal data processing, such as collection, registration, organization, structuring, storage, processing, modification, development, reading, use, disclosure, dissemination or other provision, adjustment or merging, limitation, deletion or destruction . GDPR applies regardless of whether the treatment is digital or on paper.

How we collect personal data

When you use our services or shop with us, you can directly or indirectly provide us with information about yourself in a number of different ways, such as when you make a purchase via our website, register as a customer on our website, buy products or services in our store, contact us or otherwise use any of our services where you provide personal information of any kind.

We may also collect and update your address information through third-party payment solutions services, address updates and credit rating information from credit rating agencies, banks and other financial institutions.

What personal data we collect and why

We process your personal data, for the purpose of handling your purchases and customer service matters and for the following purposes:

To be able to handle orders and purchases

Personal data is processed to enable the following:

1. Delivery of ordered products or services (including notification of delivery or contacts in connection with delayed delivery)

2. Identification and age control

Payment management (including analysis of possible payment methods which may include checking payment history and obtaining credit information from credit reporting companies)

4. Address control against external sources

5. Handling of warranty and complaint cases

The categories of personal data that are processed are:

• Name

• Social security number

• Contact information (eg address, telephone, e-mail address)

• Payment information (eg card number, transaction time, cardholder)

• Payment information

• Credit information from credit information companies

• Order information

• User information for "my account" (registered customers only)

• Correspondence

Legal reason:

Fulfillment of purchase agreement. This information is required for us to be able to fulfill our obligations under the purchase agreement. If you do not provide us with relevant personal information, we will unfortunately not be able to complete your purchase.

Storage time:

Until the purchase has been completed (including delivery and payment) and for a period of 36 months in order to be able to handle any warranty or complaint matters.

To be able to administer "my account" and membership

Personal data is processed to enable the following:

Give permission to log in

2. Ensure identity and age

Maintain accurate and up-to-date information

4. The ability for you to save favorites and similar facilitating features

5. Managing your customer choices (eg your profile and settings)

The categories of personal data that are processed are:

• Name

• Social security number

• Contact information (eg address, telephone, e-mail address)

• Username and password

• Payment information

• Settings regarding profile and personal choices

Legal reason:

Fulfillment of agreements. The processing is necessary to create and administer member pages in accordance with the membership terms and thereby to fulfill our agreement with you.

Storage time:

Until you close your account. If your membership has been inactive for 36 months, we will delete your account and related information, provided you have no debts to us. By inactivity we mean that you have not registered a purchase.

To be able to handle customer service matters

Personal data is processed to enable the following:

1. Communication and answering customer service questions by phone, email or in digital channels (including social media)

2. Identification

3. Investigation of complaints and support matters (including technical support)

The categories of personal data that are processed are:

• Name

• Social security number

• Contact information (eg address, telephone, e-mail address)

• User information for "my account" (registered customers only)

• Correspondence

• Information about the time of purchase, place of purchase, any errors or complaints

• Technical information about your equipment

Legal reason:

Legitimate interest. The processing is necessary to satisfy our and your legitimate interest in handling customer service matters.

Storage time:

Information is processed until the case has been closed and for a period of 12 months ahead in order to be able to provide better customer service in the event of a renewed case.

To be able to handle service and bookings of services

Personal data is processed to enable the following:

Receipt of bookings, rebookings and cancellations

2. Dispatch of confirmations regarding the booking

3. Communication about the booking

The categories of personal data that are processed are:

• Name

• Contact information (eg address, telephone, e-mail address)

• Any notes or notes you leave yourself

• Correspondence

Legal reason:

Fulfillment of service agreements. This collection of your personal data is required for us to be able to fulfill our obligations under the service agreement. If the information is not provided, our commitments can not be fulfilled and we are therefore forced to deny you the service.

Storage time:

From the collection and for a period of 36 months onwards.

To be able to implement and manage participation in competitions and events

Personal data is processed to enable the following:

1. Communicate with participants before and after an event (eg confirmation of registrations, questions or evaluations)

2. Communicate with participants participating in a competition organized by the company

3. Identify the participant and check the participant's age

4. Select winners and announce winnings

The categories of personal data that are processed are:

• Name

• Social security number or age

• Contact information (eg address, telephone, e-mail address)

• Information provided in evaluations of events

• Information provided in competition entries

Legal reason:

Legitimate interest. The treatment is necessary to satisfy our and your legitimate interest in managing your participation in competitions and events.

Storage time:

From the collection and for a period of 36 months onwards.

To be able to market products and services

Personal data is processed to enable the following:

View relevant product recommendations, suggest shopping lists, recall forgotten / abandoned digital shopping carts, save shopping lists to simplify future purchases or similar measures that simplify your shopping experience

2. Send direct marketing via e-mail, SMS, social media or other similar electronic channels for communication and by post, including offers from partners to existing customers

Carry out promotions or send offers and invitations to events

The categories of personal data that are processed are:

• Name

• Age

• Contact information (eg address, telephone, e-mail address)

• Place of residence

• Information and completed purchases

• Purchase and user-generated data (eg click and visit history)

Legal reason:

Fulfillment of agreements for customers with "my account". Balance of interests for recipients of newsletters and visitors to websites.

Storage time:

To fulfill an agreement: Until you close your account. For balancing of interests: From the collection and for a period of 36 months.

To be able to prevent misuse of a service or to prevent, prevent and investigate crimes against the company

Personal data is processed to enable the following:

Investigate or prevent fraud or other violations of the law by e.g. incident reporting in store

2. Prevent phishing, spam, harassment, attempted login to "my account" or other actions prohibited by a company's terms of use

3. Protect and improve the company's IT environment against attacks and intrusions

The categories of personal data that are processed are:

• Purchase and user-generated data (eg click and visit history)

• Social security number

• CCTV recordings

• Data concerning devices used by the customer and settings, e.g. language setting, IP address, browser setting, time zone, operating system, screen resolution and platform

Legal reason:

Fulfillment of legal obligation (if any) or legitimate interest. If there is no legal obligation, the processing is necessary to satisfy our legitimate interest in preventing the misuse of a service or to prevent, deter and investigate crimes against the company.

Storage time:

From the collection and for a period of 36 months onwards.

To be able to fulfill legal obligations (eg regarding requirements in the Accounting Act, product liability and product security as well as protection of personal data in IT systems)

Personal data is processed to enable the following:

Fulfill legal obligations, according to requirements in laws, judgments or government decisions. Such obligations can e.g. refer to requirements regarding product liability and product safety such as the development of communication and information to the public and customers about product alarms and product recalls, e.g. in the event of a defective or hazardous product or to the extent required by the Accounting Act or the Money Laundering Act and can be attributed to an individual

The categories of personal data that are processed are:

• Name

• Social security number

• Contact information (eg address, telephone, e-mail address)

• Information about the time of purchase, place of purchase, the defect / complaint about the product

• Payment history

• Credit information from credit information companies

• Order information

• User information for "my account" (registered customers only)

• Correspondence

Legal reason:

Legal obligation.

Storage time:

As long as we are obliged to store the data in accordance with applicable law.

This is how long we save your personal information

Your personal information is only stored for as long as it is necessary to fulfill the purposes of the processing, or as long as we have to store them according to law. Read more about the specific storage periods under each purpose under the heading "What personal data we collect and why".

With whom we share personal information

In order to fulfill our obligations to you and for other purposes described in this policy, we may share your personal information with suppliers and selected third parties.

In some cases, we can use personal data assistants who help us with marketing or to process agreements and orders, e.g. forwarding and logistics companies, bank and credit card companies or suppliers in marketing. In such cases, we have entered into a personal data assistant agreement with us which ensures that there are security measures in place to protect your data. When we share your information, it will be used for the same purpose for which we originally collected it.

To handle payments, we share your personal information with partners who offer independent payment solutions. Our partners may also take a credit report on you when purchasing and applying for credits. All transactions take place between you and our partner, which means that each partner is responsible for personal data for this information according to their own terms. We only note if payment has been received.

In order to be able to deliver your goods, your contact information is passed on to the logistics partner and the transport company we have hired.

Due to legal requirements, e.g. when investigating a crime, or with your approval, your information may be shared with authorities such as the Police, the Tax Agency or other authorities.

Where applicable, we may transfer your personal data to recipients other than those listed above if necessary for our business.

We may also share information with potential buyers should we sell all or part of the business or in a merger.

Who is our website and services aimed at?

Our website and services are aimed at people over the age of majority. We do not knowingly collect information, including personal information, from children or other persons who do not have a legal right to use our website and services. If we are told that we have received personal data from non-adult persons, we delete them, unless the law requires us to save them.

How we protect personal data

We strive to protect your personal information and maintain appropriate technical and organizational measures to prevent inappropriate or involuntary disclosure, use, access, loss, alteration or damage of your personal information.

Social Media

Currently, you can follow us via various social media, including Facebook. On these accounts, we are only responsible for any personal information that we publish ourselves or may affect the publication of.

Cookies

When you use our website, personal data may be collected via e.g. cookies. This stores the information about your use and which pages are visited. This can be technical information about your device and internet connection such as operating system, browser version, IP address, cookies and unique identifiers. When visiting our website, various techniques can be used to recognize you in order to learn more about our customers. This can be done directly or through the use of third party technology.

In-depth information on how we use cookies can be found on our information page about  cookies .

Your rights

In accordance with the GDPR, you have certain rights regarding the processing of your personal data.

Right to access your data

You have the right to request access to your information via a register extract. As it is important that we do not disclose your personal information to anyone else, a request for an extract from the register must be made in writing and signed by you. We will respond to your request without undue delay and within one month at the latest. The register extract is sent to your population registration address.

Right to rectification

You always have the right to request that your personal information be corrected. If you are a registered customer, you have the opportunity to log in to "my account" and correct incorrect information, or contact our customer service.

The right to delete your personal data

Provided that we do not have an obligation to save the personal data in accordance with applicable laws and regulations, you can request the deletion of your personal data.

Right to limitation of treatment

You have the right to object at any time to the processing of your personal data based on a balance of interests. You also have the right to object to your personal data being processed for marketing purposes. This means that you have the right to say no to newsletters and other marketing mailings from us. If you object to marketing, your personal data will no longer be processed for such purposes.

Right to data portability

You have the right to demand that personal data be transferred from us to another company, authority or organization. This right is limited to information that you have provided to us.

Contact Us

The person responsible for personal data is Retailbros AB, which is a Swedish company registered with the Swedish Companies Registration Office with organization number 559232-2019 and is headquartered in Mörrum.

If you have questions regarding the handling of your personal data, you are welcome to contact us via our customer service at kundtjanst@superbeauty.se.

Supervisory authority

The Data Inspectorate is the supervisory authority in Sweden and monitors that those who process personal data comply with the Data Protection Ordinance. If you believe that we process your personal data in violation of the Data Protection Ordinance, you have the right to submit a complaint to the Data Inspectorate.

Contact information supervisory authority

Phone number: 08-657 61 00

E-mail: datainspektionen@datainspektionen.se

COOKIES

How do we use cookies?

A cookie is a small text file that is saved on your computer when you visit a website. We at Maskinklippet use cookies for statistical purposes and to improve and personalize the experience of the website and our marketing. By using Maskinklippet's website and / or accepting our privacy policy, you agree to the use of cookies. Keep in mind that if you choose not to accept cookies, you will not be able to place an order on Maskinklippet.se and other functionality on the website may also be limited.

How to delete cookies?

If you do not accept cookies, you can set directly in your browser so that it automatically denies the storage of cookies, where you can also set so that your browser informs you every time a website requests to store a cookie and also delete previously stored cookies . If you would like to opt out of personalized marketing through Google, you can follow the link:  click here